FAQ Confirmation

General Questions You May Have

Check these out for answers to frequently asked questions. Don’t see your question here? Contact us.

What are your service hours?

Our working hours are Monday through Friday from 8 am to 5 pm, Saturday we are closed in observance of Shabbat, and Sunday we are open on an emergency based only. We also provide after-hours services and respond to emergency calls.

Do you charge extra for service outside regular hours?

As long as the appointment is scheduled within our regularly scheduled service hours, no, we do not. However, we charge an emergency service fee outside our regular working hours.

Do you offer any maintenance plans?

Yes, we do! Please get in touch with us today; we are more than happy to help you set up the most cost-efficient maintenance plan based on your unique situation!

Do I get a warranty?

Most of our services are backed by a 90-day guarantee, but some jobs have more extended warranties. Ask your plumber during the visit for available options. We ensure it complies with the building and safety code for every task we take.

Why do you charge by the project, rather than by the hour?

Billing by the project is only for your benefit; you don’t want to be “milked like a cow.” In other words, with us, you will pay for the entire project instead of watching the clock on job completion. So many companies who charge by the hour tend to take their sweet time to rack up your bill. We are not in the business of “milking cows”; our mission is to restore your comfort by providing affordable, reliable, and knowledgeable plumbing services.

Do you have any references?

Of course, we do! The Better Business Bureau has awarded us. We are also Diamond Certified and have five-star ratings on “Yelp” and “Google.”

Four questions we often hear from our clients

The most straightforward solution is regular inspections and maintenance. Rust buildup in pipes is a major leak cause. If you notice it, contact Chosen Rooter & Plumbing immediately, and our expert technicians will take care of it in a flash. Adopting a routine inspection and maintenance schedule, such as annual, can save you considerable time, money, and headaches in the long run.

A water heater leak may seem like a minor problem, but it can lead to severe problems in your home. The leaking water always accumulates around, which can damage floors and walls. Sometimes it is only necessary to tighten the connection to prevent leakage, but the problem is often more severe. Please, call Chosen Rooter & Plumbing to get affordable, reliable, and knowledgeable service. We are here to help you!

Leaking pipes are a serious problem that can cause severe property damage. However, preventing leaking pipes is possible, and we are ready to share some simple advice. First, you should avoid chemical drain cleaners since most are corrosive and can wear downpipes, resulting in additional leaks. Second, don’t flush anything down the sink that shouldn’t be flushed. Third, blockages are caused by trash in your pipes, and clogs generate pressure, which causes leaks. If you have already found leaking pipes in your house, you need to contact us immediately so that we can fix the problem as quickly as possible.

This is a prevalent problem for homeowners with trees growing beside an underground sewer. It often happens with Orangeburg pipes, which were installed several decades ago. When the roots find leaks from the pipes, they begin to sprout there. This leads to the clogging of pipes due to the accumulation of debris. It is a really difficult and serious problem which you should fix immediately. Chosen Rooter & Plumbing knows how to solve this problem fast and efficiently using cutting-edge tools. We thoroughly deal with the roots and other debris and help you avoid it in the future.

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